The Urban Cantilevered Pergola Kit - White / Black 3.2m x 2.7m

Step 1: Unpack the product

Carefully remove the product from its packaging.

Step 2: Verify items

Check that all correct items have been delivered and quantities are correct.

Step 3: Inspect for damage

Examine the product and components for any visible damage.

Step 4: Report any damage

If damage is found, take clear photos of the damage and note the location of the product.

Email the details to admin@qualityhomes.net.au before proceeding.

Step 5: Prepare for installation

Ensure the installation area, tools, and requirements are ready.

Step 6: Install the product

Install the product following the installation instructions.

All patio and pergola kits come with a manufacturer’s warranty covering structural components.

Warranty length varies by product and material — full details are available below. 

Warranty Terms

All materials supplied by Quality Home Improvements carry a 12-month material warranty unless otherwise stated in writing.

Quality Home Improvements also provides a 7-year structural warranty on all kits. The structural warranty applies solely to the structural integrity and load-bearing performance of the framework under normal residential use and installation conditions.

The 7-year structural warranty does not cover:

• Cosmetic deterioration
• General wear and tear
• Surface corrosion or environmental damage
• Material movement or distortion caused by misuse, impact, excessive weight, or external forces
• Material longevity or appearance retention
• Damage resulting from the structure being walked on, modified, overloaded, or used outside its intended purpose

The structural warranty specifically means the patio or pergola system will remain structurally sound and fit for its intended purpose during the warranty period. It does not guarantee that individual components will remain visually perfect or free from isolated damage over time.

Any warranty claim is subject to photo inspection, installation compliance, and assessment by Quality Home Improvements.

For all warranty enquiries, warranty claims, or warranty-related correspondence, please contact our Warranty Department:

Email: warranties@qualityhomes.net.au

To assist us in responding promptly, please include:

• Your full name & Property address
• Contact phone number
• A detailed description of the issue
• Clear photographs of the issue
• Proof of purchase

Our team will review your enquiry and respond as soon as possible.

Yes. You can place your order over the phone with one of our team members Monday to Friday 10am - 4pm

Yes. Additional beams, posts, and components can be added to your order.

Yes. Frame-only kits are available on selected models.

Get in touch for more details. 

Yes. Additional slats can be purchased to increase shade coverage.

Example (width 3000mm slat 100mm desired gap 10mm)

Equals (width 3000 divide slat + gap = 110mm equals 27 slats)

Yes. Base plates are available for certain models and applications.

Suitability depends on surface type and engineering requirements — please contact us to confirm.

Minimum 100mm concrete. 

Yes. We can adjust kit dimensions to suit your space.

Custom sizing must be confirmed prior to ordering.

Yes. Many of our pergola kits can be customised in size, layout, and finish.

Contact our team to discuss your requirements before placing your order.

No we offer Australia-wide delivery direct to your local depot.

You will then need to pickup the item yourself from the depot or use an independent courier to collect and deliver.

Yes Perth metro customers will receive delivery direct to their front verge.

1 or 2 packages will be delivered using a large truck & hiab crane please note the truck will NOT drive on grass or driveways. All deliveries are placed on the front verge next to the properties front kerb.

Delivery timeframes typically range from 14 - 50 business days, depending on location.

The cantilever pergola kits feature a fixed roof angle of approximately 5 degrees, designed for effective water runoff while maintaining a clean, modern appearance.

Post spacing varies by kit size and design.

Typical centre-to-centre distances range from 2500 to 3000mm.

Exact measurements are provided in the product description for each kit.

Slats are typically 100mm wide, depending on the pergola style selected.

Standard slat spacing is approximately 20–25mm, depending on the model.

This spacing allows airflow while still providing effective shade.

Our pergola kits are engineered to meet Australian Standards and designed for Australian conditions.

Cyclone ratings depend on location, wind region, installation method, and footing design.

If you are in a cyclone-prone area, please contact us so we can confirm suitability or provide engineering options.

Some models are available for viewing.

Please check our contact us page for display locations.

No - We supply DIY products only.

Our kits are designed for confident DIYers and builders, allowing you to save thousands by installing yourself or using a local tradesperson of your choice.

If you are seeking information about our independent installers, please contact Quality Home Improvements directly.

Yes. All pergola kits include detailed installation instructions and drawings to guide you through the build process step by step.

Engineering documentation can be supplied where required for council or site-specific approvals.

Council approval requirements vary depending on your local council, pergola or patio size, height, and location on your property.

In many cases, DIY pergolas & patios do not require approval if they meet local exempt development criteria.

Example Pergola (slatted roof) - Under 20m2, height 2.4m, 3m from front boundary.

Example Patio (solid roof) - Under 10m2, freestanding, height 2.4m, 3m from front boundary.

We recommend checking with your local council before installation.