The UrbanRetreat Straight Cantilevered Pergola Kit - Black / Beach Oak 3.2x2.7m

$3,390.00 AUD $2,490.00 AUD

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Post & Frame Colour: Black

  • Black

Screening Colour: Beach oak

  • Beach oak

Size: 3.2m x 2.7m

  • 3.2m x 2.7m
Out of stock
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Introducing the UrbanRetreat Straight Cantilever Pergola Kit – Designed and Supplied By Quality Home Improvements.

Experience the perfect blend of functionality and style with the UrbanRetreat Straight Cantilever Pergola Kit. Crafted to create a tranquil retreat in your outdoor space, this pergola is designed to seamlessly integrate with your home while adding personality and charm to your outdoor area.

Key Features:

  • Peaceful Retreat: The UrbanRetreat transforms outdoor areas into peaceful retreats, providing a serene atmosphere for relaxation and enjoyment.

  • Striking Colours: Designed to stand out, the vibrant colours of the UrbanRetreat make it a focal point in any outdoor setting, enhancing the aesthetics of your space.

  • Generous Span: With a span of 3.25 meters, the UrbanRetreat offers ample protection from the elements while allowing plenty of natural light to filter through, creating a comfortable and inviting environment.

  • DIY Installation: Perfect for both DIY enthusiasts and first-time assemblers, our user-friendly DIY manual is provided with every purchase, guiding you through the installation process from start to finish.

  • Professional Assistance: While our products are designed for easy DIY installation, we understand that some customers may prefer professional assistance. Our recommended installers can ensure your project is completed to the highest standards, saving you time and effort. Starting at just $1000, our recommended installers provide expert installation services, including concrete installation (Terms and conditions apply).

  • Optimal Airflow: The carefully measured spacing between aluminum slats ensures optimal airflow and ventilation, with a gap of 36mm recommended, enhancing comfort and aesthetics.

  • Compliance with Regulations: To ensure your semi-permanent structure meets council requirements, please seek guidance from your local council. 

  • Council Approval ✔️ not required under 20m2.
  • Manufacturing and Delivery: We will endeavour to have your kit delivered within 3-6 weeks. Please note - If this cannot be achieved you will be notified. Rest assured, we'll keep you updated with notifications via email.

Elevate your outdoor living experience with the UrbanRetreat Straight Cantilever Pergola Kit. Create a peaceful oasis right in your backyard and enjoy the beauty of outdoor living like never before

**Shipping and Returns Policy**

**Standard Shipping:**
For orders under $1000, a delivery fee will apply. To obtain an estimate for door-to-door delivery, please email us at admin@qualityhomes.net.au.

**Delivery Timeframes:**
- **Standard Delivery:** We aim to supply and deliver all items within 3 - 6 weeks. If we are unable to meet this timeframe, you will be notified via email.
- **Extended Shipping Times:** Please be aware that shipping times may extend up to 14 weeks depending on stock availability.

**Collection Outside Western Australia:**
For deliveries outside of Western Australia, orders can be collected from a state depot. 

** Deliveries within the Perth Metro Area.**

For deliveries within the Perth Metro Area - orders will be delivered door to door 

**Faulty Items Returns:**
If you receive a faulty item, please notify us at admin@qualityhomes.net.au within 7 days of delivery. Include photos of the defect in your email. Once the return is approved, please send the item back to us at:
4 Exhibition Drive, Malaga, 6090, Western Australia.

The delivery times for exchanged products may vary depending on your location.

**Shipping Security:**
For added security, particularly for items valued over $500.00, we strongly recommend using a trackable shipping service or purchasing shipping insurance for both receiving and returning items.

**Thank You:**
Thank you for choosing Quality Home Improvements. We appreciate your business and look forward to serving you again in the future.


### Refunds (If Applicable)

**General Policy:**
Unfortunately, refunds, credits, or exchanges due to change of mind are not offered. Additionally, there is a 100% restocking fee applied for change of mind returns. However, if a product is found to be faulty or not fit for purpose, customers may be eligible for a refund or exchange.

**Faulty or Damaged Products:**
To qualify for a refund or exchange:
- You must notify our team within 7 days from the time of delivery or collection.
- The product must not have been used or tampered with.
- You must provide proof of purchase and photos of the defect via email to admin@qualityhomes.net.au.

**Return Inspection:**
Upon inspection of the returned product, we will notify you via email to inform you whether your refund or exchange has been approved or rejected.

**Refund Processing:**
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specific number of days.

### Late or Missing Refunds

1. **Check Your Bank Account:** First, recheck your bank account.
2. **Contact Your Credit Card Company:** There may be a delay before your refund is officially posted by your credit card issuer.
3. **Contact Your Bank:** There could be some processing time before a refund is posted in your account.
4. **Still No Refund?** If you have done all the above and you still have not received your refund, please contact us at admin@qualityhomes.net.au.

### Exchanges (If Applicable)

We replace items only if they are defective or damaged. To initiate an exchange, please send details and proof of defect to admin@qualityhomes.net.au.

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